{"xsrfToken":"BU1K-77WY-QT9I-FY97_b5572a6e70c3fb454df6158fbf9d8cdfe2269bda_lout","branding":{"id":"4","key":"tom","name":"Exonar Customers' Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ded300","headerLinkHoverBGColor":"#ded300","headerBadgeColor":"#ded300"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5085c6e-72ac-4b89-8852-4d082e0af9bb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDg2NmE4Ni03ZjQyLTQwNzUtYWM5Ny1hYzY5MGE5N2JmYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1MDg1YzZlLTcyYWMtNGI4OS04ODUyLTRkMDgyZTBhZjliYiI6WyJyZWFkIl19LCJleHAiOjE2NTY4Mjg4NDgsIm5iZiI6MTY1NjgyODI0OH0.AerFSefJRayHuefTegDle-Cbd4VNbGozJ10MaFvGBHs&client=f4866a86-7f42-4075-ac97-ac690a97bfc3&mode=fit","logoId":"a5085c6e-72ac-4b89-8852-4d082e0af9bb","isLogoAvailable":true,"helpCenterTitle":"Support Hub","sharedPortalName":"Support Hub","userInitialAnnouncementHeader":"Technical, Knowledge Base Articles and Service Desk Portal","userInitialAnnouncementMessageWiki":"<p>Many of the articles here are highly technical and may additionally require Admin access to the UI and/or underlying system via SSH. You can raise a new support quest at the bottom in the \"Contact Us\" link.</p> \n<p>To get the best out of this site you will have to create an account and Log in. When logged in you can see all the requests you have submitted.</p>","translations":{"en-US":{"helpCenterTitle":"Support Hub","sharedPortalName":"Support Hub","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Service Desk Web Portal ","sharedPortalName":"Exonar Service Desk Web Portal","announcementHeader":"Technical, Knowledge Base Articles and Service Desk Portal","announcementMessage":"Many of the articles here are highly technical and may additionally require Admin access to the UI and/or underlying system via SSH. You can raise a new support quest at the bottom in the \"Contact Us\" link.\n\nTo get the best out of this site you will have to create an account and Log in. When logged in you can see all the requests you have submitted.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#4d4d4d","helpCenterTitleColor":"#e9138c","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"tom","projectId":10814,"serviceDeskId":4,"name":"Exonar Customers' Service Desk","description":"<p>This is the Customer-Facing Service Desk. We have technical knowledge base articles here and links to raise a ticket, view all your tickets and all the tickets that have been shared with you by other people.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"69","name":"Integration Request","descriptionHtml":"","callToAction":"Integration Request","introHtml":"<p>For integration Tasks or Hand Holding post deploy</p>","icon":11337,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11337","groups":[],"key":""},{"id":"65","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Not a feature request, bug or issue, but a request for change to current system</p>","icon":11303,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11303","groups":[],"key":""},{"id":"63","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Feature Request that isn't a bug or problem</p>","icon":11332,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"64","name":"Other Non Support Request","descriptionHtml":"","callToAction":"Other Non Support Request","introHtml":"<p>other</p>","icon":11329,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11329","groups":[],"key":""},{"id":"70","name":"License Request","descriptionHtml":"","callToAction":"License Request","introHtml":"<p>New or Renewed License Request</p>","icon":11324,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11324","groups":[],"key":""},{"id":"175","name":"Upgrade","descriptionHtml":"","callToAction":"Upgrade","introHtml":"","icon":11425,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11425","groups":[],"key":""},{"id":"74","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Links to Problems</p>","icon":11323,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11323","groups":[],"key":""},{"id":"75","name":"Internal Request","descriptionHtml":"","callToAction":"Internal Request","introHtml":"<p>For internal tasks not related to support or integration</p>","icon":11386,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11386","groups":[],"key":""},{"id":"76","name":"Upgrade Request","descriptionHtml":"","callToAction":"Upgrade Request","introHtml":"<p>Platform or component upgrade</p>","icon":11341,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11341","groups":[],"key":""},{"id":"66","name":"Bug or 3rd Party Issue","descriptionHtml":"","callToAction":"Bug or 3rd Party Issue","introHtml":"<p>When it's a known issue with our engineers or 3rd Party supplier</p>","icon":11310,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11310","groups":[],"key":""},{"id":"68","name":"Meeting Request","descriptionHtml":"","callToAction":"Meeting Request","introHtml":"<p>Webex, Zoom, or other screen sharing tool request</p>","icon":11421,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11421","groups":[],"key":""},{"id":"128","name":"New Deployment","descriptionHtml":"","callToAction":"New Deployment","introHtml":"","icon":11425,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11425","groups":[],"key":""},{"id":"134","name":" Internal Request","descriptionHtml":"","callToAction":" Internal Request","introHtml":"","icon":11386,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11386","groups":[],"key":""},{"id":"40","name":"Support Ticket","descriptionHtml":"","callToAction":"Support Ticket","introHtml":"<p>Please include as much detail as possible</p>","icon":11335,"iconUrl":"https://exonar.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11335","groups":[12],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5a8c0310-0198-32a2-afe2-b132aad60cc6","appLinkName":"System Confluence","appLinkUrl":"https://exonar.atlassian.net/wiki","spaceKey":"ESH","spaceName":"Exonar Support Hub","spaceUrl":"https://exonar.atlassian.net/wiki/spaces/ESH","isServer":false},"labels":[],"projectKey":"ESH","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Support Hub","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://exonar.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=4&location=footer&xdm_e=https%3A%2F%2Fexonar.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkMTAyZDY4ZWI3MmMyZjc5NTQ0NjQxNThiYjBkYTdkNTAwNzJmNjQwNzc5OWU2NDQyYjIxMzlkM2RiNWUyMTliIiwiaXNzIjoiamlyYTo1NDE5ZjBkMi04NzgyLTRjYjctYWY4OC1kODM3ZTdlZjQyMjEiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjU2ODI5MTQ4LCJpYXQiOjE2NTY4MjgyNDh9.etUSTlsVk6JAEb45W72Dts8UXp9zcyaWtIADIUvjS-U\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NTQxOWYwZDItODc4Mi00Y2I3LWFmODgtZDgzN2U3ZWY0MjIxIiwiY29udGV4dCI6eyJsaWNlbnNlIjp7ImFjdGl2ZSI6dHJ1ZX0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJFU0giLCJpZCI6IjEwODE0In19fSwiZXhwIjoxNjU2ODI5MTQ4LCJpYXQiOjE2NTY4MjgyNDh9.B1z4H2j6pAXrojWDZKAPBDaONz4blA6LCYFegVber30\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ESH\\\",\\\"id\\\":\\\"10814\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ESH\\\",\\\"project.id\\\":\\\"10814\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://exonar.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v81.thinktilt.net/portal/4/create/?admin=false&xdm_e=https%3A%2F%2Fexonar.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjYjgxYmU0ODliMTZiODljOWUyMTM0Nzc5YzBmZGEwYWM1NzgyODEwMDBhYjJkMDQ5ZjNjM2U0NTYyNGFjNzU0IiwiaXNzIjoiamlyYTo1NDE5ZjBkMi04NzgyLTRjYjctYWY4OC1kODM3ZTdlZjQyMjEiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjU2ODI5MTQ4LCJpYXQiOjE2NTY4MjgyNDh9.pqEU45MG-2v8lJRyYiLmFl5EsR_KNYUQ1AYbn2bGPMQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NTQxOWYwZDItODc4Mi00Y2I3LWFmODgtZDgzN2U3ZWY0MjIxIiwiY29udGV4dCI6eyJsaWNlbnNlIjp7ImFjdGl2ZSI6dHJ1ZX0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJFU0giLCJpZCI6IjEwODE0In19fSwiZXhwIjoxNjU2ODI5MTQ4LCJpYXQiOjE2NTY4MjgyNDh9.sMEf-motNi6hcx-Bm6tvsoitzGhITL4ls8giMt5ZyB0\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ESH\\\",\\\"id\\\":\\\"10814\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ESH\\\",\\\"project.id\\\":\\\"10814\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://pf-v81.thinktilt.net\",\n \"hostOrigin\":\"https://exonar.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=exonar","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BU1K-77WY-QT9I-FY97_b5572a6e70c3fb454df6158fbf9d8cdfe2269bda_lout","baseUrl":"https://exonar.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f4866a86-7f42-4075-ac97-ac690a97bfc3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}